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74952256_10157878092101119_7430495143808

HELLO! I’M RISHMINDER SINGH SIDHU

Welcome to My Site

ABOUT

Telecomonications profession with 16+ years of experience in diverse domains such as Telco Cloud, Virtual Networks, Core Networks, Charging systems, RAN, Transmission, Field Maintenance, Service and Delivery Management, People Management and Project anagement 

Currently working as People Manager Packet Core for service delivery with customers spread across the world.

PROFESSIONAL EXPERIENCE

Background & Expertise

SENIOR MANAGER, TECHNICAL AUTHORITY CORE

May 2020 - Till date

Responsible for managing the Packet Core domain in Technical Authority Core.
Responsible for managing and enhancing the team's competence.
Responsible for Packet Core deliveries of Ericsson’s Managed Services for contracts in 8 countries spread across 3 continents

MS DELIVERY MANAGER

March 2014 - April 2020

Ensuring Managed Services Delivery Governance model implementation and fulfillment
Responsible for the operational processes adherence and the application of continual service improvement activities.
Working Level Agreement establishment & fulfillment for local and global delivery centers
Responsible for managing the hand-over of resources, services and activities to Global Centers, securing that enough capacity and support infrastructure is available.

SENIOR ENGINEER 2ND LEVEL ASSURANCE

April 2010 - Februaty 2014

End to end responsible for Airtel Africa RAN network
Front ending escalation related to all RAN related issues, liaising with other domains and MSIP for better Service delivery by supporting Multivendor RAN products for both 2G(Huawei, Ericsson, Alcatel Lucent, NSN) & 3G (Ericsson).

ASSISTANT MANAGER, TEC RAN EXPERT

Dec 2009 - March 2010

Responsible for Third Level Support for Reliance's GSM entire Motorola BSS network.
Looked after Reliance's Network in 13 States
Looking after Network outages and Performance related issues

FIELD ENGINEER AND ZONAL LEAD

July 2006 - November 2009

Manage the Bathinda Cluster.
Responsible for Bathinda, Moga, Muktsar, Faridkot, Ferozepur, Abohar, Mansa, Barnala O&M.
Maintaining the Network Availability above 99.9%
Keeping the KPI within the desired values

EDUCATIONAL BACKGROUND

What I’ve Learned

BACHELOR OF TECHNOLOGY (B.TECH.): PUNJAB TECHNICAL UNIVERSITY

August 2002 - May 2006

SENIOR SECONDARY SCHOOLING:SHAHEED SIPAHI SANDEEP SINGH SCHOOL

April 2000 - March 2002

SECONDARY SCHOOLING: ST. JOSEPH'S CONVENT SCHOOL

April 1988 - March 2000

MY SKILLS

Tricks of the Trade

Work desk
Work Space
Woman on the Phone

OPERATIONS MANAGEMENT

Fully Reliable Operations

PEOPLE MANAGEMENT

Upskilling and Empowering

MARKET ANALYSIS

A Valuable Skill

"If you want something you've never had, you must be willing to do something you've never done"

Thomas Jefferson

Touchscreen Computer

LET’S CONNECT

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