HELLO! I’M RISHMINDER SINGH SIDHU
Welcome to My Site
ABOUT
Telecomonications profession with 16+ years of experience in diverse domains such as Telco Cloud, Virtual Networks, Core Networks, Charging systems, RAN, Transmission, Field Maintenance, Service and Delivery Management, People Management and Project anagement
Currently working as People Manager Packet Core for service delivery with customers spread across the world.
PROFESSIONAL EXPERIENCE
Background & Expertise
SENIOR MANAGER, TECHNICAL AUTHORITY CORE
May 2020 - Till date
Responsible for managing the Packet Core domain in Technical Authority Core.
Responsible for managing and enhancing the team's competence.
Responsible for Packet Core deliveries of Ericsson’s Managed Services for contracts in 8 countries spread across 3 continents
MS DELIVERY MANAGER
March 2014 - April 2020
Ensuring Managed Services Delivery Governance model implementation and fulfillment
Responsible for the operational processes adherence and the application of continual service improvement activities.
Working Level Agreement establishment & fulfillment for local and global delivery centers
Responsible for managing the hand-over of resources, services and activities to Global Centers, securing that enough capacity and support infrastructure is available.
SENIOR ENGINEER 2ND LEVEL ASSURANCE
April 2010 - Februaty 2014
End to end responsible for Airtel Africa RAN network
Front ending escalation related to all RAN related issues, liaising with other domains and MSIP for better Service delivery by supporting Multivendor RAN products for both 2G(Huawei, Ericsson, Alcatel Lucent, NSN) & 3G (Ericsson).
ASSISTANT MANAGER, TEC RAN EXPERT
Dec 2009 - March 2010
Responsible for Third Level Support for Reliance's GSM entire Motorola BSS network.
Looked after Reliance's Network in 13 States
Looking after Network outages and Performance related issues
FIELD ENGINEER AND ZONAL LEAD
July 2006 - November 2009
Manage the Bathinda Cluster.
Responsible for Bathinda, Moga, Muktsar, Faridkot, Ferozepur, Abohar, Mansa, Barnala O&M.
Maintaining the Network Availability above 99.9%
Keeping the KPI within the desired values
EDUCATIONAL BACKGROUND
What I’ve Learned
BACHELOR OF TECHNOLOGY (B.TECH.): PUNJAB TECHNICAL UNIVERSITY
August 2002 - May 2006
SENIOR SECONDARY SCHOOLING:SHAHEED SIPAHI SANDEEP SINGH SCHOOL
April 2000 - March 2002
SECONDARY SCHOOLING: ST. JOSEPH'S CONVENT SCHOOL
April 1988 - March 2000
MY SKILLS
Tricks of the Trade
OPERATIONS MANAGEMENT
Fully Reliable Operations
PEOPLE MANAGEMENT
Upskilling and Empowering
MARKET ANALYSIS
A Valuable Skill
"If you want something you've never had, you must be willing to do something you've never done"
Thomas Jefferson
